We’ll also share a step-by-step guide on crafting an effective no call no show policy, together with a free no call no show policy template and insights on addressing these types of situations.
DOWNLOAD NO CALL NO SHOW POLICY TEMPLATE
Without further ado, let’s start.
No Call, No Show – Legal Definition
Law Insider, a platform dedicated to helping lawyers and business owners negotiate contracts more easily, defines No Call No Show as absenteeism from work obligations where an employee does not show up for work or is late more than 30 minutes without reporting to management.
In other words, in a no call no show situation, an employee won’t show up for their shift, and they won’t call in to inform a manager, employer, or supervisor that they won’t be coming.
The meaning of “a call” is not always restricted to an actual phone call. It could include any company-approved communication, such as email, messaging apps, etc.
Additionally, it's important to note that, in the US, no call no show situations are not specifically regulated by either state or federal labor laws. There are no distinct rules or obligations that an employee or an employer must follow when creating a no call no show policy.
The implication is that in almost all situations, employers in the US have the right to decide whether to terminate an employee who misses their scheduled shift without notifying the appropriate personnel. However, there are some exceptions.
For example, in the state of Washington, all employees are eligible for one hour of paid sick leave for every 40 hours of work they perform. And, if a specific employee meets these particular criteria, they are not required, by virtue of state law, to inform their managers, employers, or supervisors about being away from work in the case of a serious ailment, either mental or physical. There are also other exceptions, like taking care of a sick or injured family member, various emergency situations like natural disasters, etc.
For the most part, this means that employers in the United States have a legal right to establish their own no call no show policies, as long as those policies don’t violate state or federal laws. Because of that, we recommend that US-based employers consult a lawyer (preferably one specializing in employment law) to help with creating or reviewing the No Call No Show policy.
Now, whether you choose to follow our advice or not, it’s fully up to you. But try and keep in mind the following exceptions and valid reasons for no call no show.
Examples of Valid Reasons for No Call No Show
As we touched upon in the previous section, there are legitimate reasons and excuses for an employee to not call into work and notify their supervisor about their attendance, or lack thereof. Terry Katz, a US-based attorney, lists some of the reasons why it’s admissible to miss work in his article. Let’s review the most common ones.
- Car or other accidents. Various mishaps, particularly where they lead to serious injuries of employees or their loved ones;
- Emergency situations. Any situation where an employee's life or the life of their loved ones is in danger;
- Death of a family member or a loved one;
- Car or transportation issues;
If any of the above situations apply, it could be troublesome (in some cases exceedingly difficult) for employees to call in and notify their managers about missing work.
Unfortunately, these situations are part of life, which is why they’re regarded as valid reasons for a no call no show. So, when creating your own no call no show policy, definitely keep the above-mentioned reasons in mind.
One more thing we should note is that, generally speaking, it’s almost impossible to clearly define what reasons are fully legitimate. Each situation will be different and should be reviewed on a case-by-case basis with fairness and equality in mind. Focus on setting up protocols and guides incorporating valid and legitimate excuses that you and your company believe are acceptable.
Why Is a No Call No Show Policy Important?
Creating a no call no show policy can benefit your company. It not only protects your business from unjustified no call no show situations but also provides your employees with clear guidelines and disciplinary actions that follow this behavior.
The most common benefits of a no call no show policy are the following.
1. Increased Employee Productivity
Increased productivity is one of the, if not the most impactful, benefits of a no call no show policy. Attendance issues and unplanned absences, including no call no show situations, can lead to an overall decrease in productivity by a whopping 36.6%, according to the Society of Human Resource Management.
Every time an unplanned absence occurs, present employees are left to pick up the slack. Anyone who did show up for work will now have to compensate and pick up the tasks of the employee who didn’t. These situations will not only put extra work on the plate of some employees but can also add stress and pressure. If this happens regularly, it could lead to burnout.
Of course, preventing no call no show situations entirely is impossible, even with a no call no show policy. But, you can minimize them to a point where it doesn’t affect your business or team as much, which, in turn, will positively impact productivity levels.
2. Prevent Employee From Abusing Attendance Systems
If your company's attendance system is outdated, some employees may take advantage of it by not showing up for work and not informing their supervisors about their absence. And if there are no consequences or disciplinary actions for this type of behavior, it will likely continue to happen.
A no call no show policy will hold your employees accountable for giving proper notice when they’re unable to work.
Furthermore, a no call no show policy will provide your employees with rules and guidance about what’s expected and allowed and the consequences of not adhering to those rules.
3. Cost Savings
The likelihood of having to spend additional money on either finding a replacement or paying overtime to employees tasked with completing the work of their absent colleague can be avoided with a no call no show policy. In other words, a no call no show policy will lead to cost savings.
Let’s review in detail the relationship between a no call no show policy and cost reductions.
Reduction in Costs Incurred for Overtime
Employee absence, especially unplanned ones, leads to delays and unfinished work. In most cases, this needs to be compensated with overtime work, increasing the total overtime costs for your company. With a no call no show policy you can disincentivize unscheduled absences among your employees and save money on overtime costs.
Saving on Hiring Temps or Temporary Workers
Another option for dealing with unscheduled employee absences is to hire temporary workers to take over. These hires are costly, especially if they are starting work on short notice, which is usually the case with no call no show situations. Hiring extra workers to replace absentees increases labor costs. Fortunately, a no call no show policy helps prevent or limit these costs.
Reduced Absenteeism Costs
Absenteeism itself comes with additional costs to companies. The CDC estimates that in the US alone, absenteeism costs employers around $225.8 billion each year. A clear set of rules and guidelines regarding this specific type of absenteeism – a no call no show policy – can help mitigate some of those costs.
Such a policy will encourage employees to regularly show up to work by outlining the consequences, inducing financial penalties they might incur due to failing to follow company rules.
4. Increased Accountability
A no call no show policy can help promote employee accountability by emphasizing the importance of regularly attending work and fulfilling work obligations. It further encourages employees to take their jobs seriously and give proper and timely notice if they cannot attend work.
8 Steps – Creating a No Call No Show Policy