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Terms of Use


The My Hours service is provided online by Spica International d.o.o. (Spica) who is also the owner of My Hours website (, its contents and the software application. By accepting these Terms of Use, users are granting Spica permission to collect, store, process and use their personal data to the extent and for the purposes as stated here. The acceptance of this Terms of Use constitutes the written agreement which is legally binding for both parties and valid until it is terminated by one of the parties. Spica is reserving the right to amend or change the terms of use without prior notice. Spica will however take reasonable steps to inform users about any such change and provide the easy-exit procedure in case of users wishing to terminate the agreement and leave the service at any time, for any reason. Spica is not responsible for the service unavailability, data errors, inaccuracies or for any consequential damage caused by the use, or inability to use the service.


My Hours collects personal information from its users and as a service, allows users to collect personal information of other users. According to EU regulation regarding personal data (GDPR) Spica is the processor of the personal data managed by My Hours and the User is deemed the controller. Furthermore, these Terms of Use are deemed the Data Processing Agreement required by the regulation. In case the User requires the agreement in a classic paper format signed and dated by both parties, the signed PDF version will be provided on request.

Personal data is governed by My Hours Data Processing Agreement.


Spica takes all reasonable measures to protect the information kept by My Hours from unauthorized use and to prevent unauthorized access to My Hours and its data. My Hours allows its administrative users (admins) to store, process and manage personal information of other users such as employees, temporarily hired workforce, subcontractors and other contributors of their time tracking information. Admins are responsible for protecting the privacy of the personal data they collect and manage with the service. Spica follows best business practices for protecting the user data such as secure communication, data encryption, user identification and authorization, rights management, safe storage and redundancy. All the user information is stored on servers in a secure operating environment. The My Hours server software runs in a multi-tenant environment using logical tenant isolation. Although Spica has taken all reasonable measures to minimize the risks of data loss, including the regular data backup, Spica takes no responsibility for eventual data recovery failure or data loss in general. To help preserving the data in case of corruption, loss or service cancellation Spica allows unhindered export of data during the time of active subscription. Spica is committed to promptly inform the users about all security, privacy and data safety incidents. Spica is committed to fulfill any request made by the Users stemming from the provisions of personal data protection legislation, upon user’s reasonable request. Spica may charge the user reasonable costs of fulfilling such requests.


The service is paid by monthly or annual subscription. The subscription is billed at the beginning of the subscription period. Subscription is billed automatically according to the current number of users. The customer account is billed according to the price listed, the currency available for the country of the user’s origin and the exchange rate used by the checkout system. The subscription can be cancelled at any time by following the Settings link in the global navigation bar. The Account screen provides a simple and straight, no questions asked cancellation process. The customer is solely responsible for properly cancelling his account. Email messages are not accepted as cancellation. Spica, in its sole discretion, reserves the right to suspend or terminate any customer account and refuse any and all current or future use of the Service, or any other Spica service, for any reason at any time.


If the My Hours subscription is not paid one month after becoming due, the service falls into dormant mode. In dormant mode, real-time time tracking is still recorded. Dormant accounts are kept in dormant mode for 90 days. During that time, the account can be reactivated simply by paying one-month subscription, where the rate is calculated according to the last month of active use. After 90 days, dormant accounts are automatically cancelled.


All the fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Customers outside EU are responsible for payment of all such taxes, levies, or duties. Customers within EU are treated according to EU tax regulation, as follows:

  • Business customers from the EU are not charged Slovenian VAT, but are required to submit their EU VAT registration number.
  • Non-business customers from the EU are charged additional 22% of Slovenian VAT.
  • All business and non-business customers from Slovenia are charged additional 22% of Slovenian VAT.


Valid from: 22-MAY-2018
This version supersedes all previous versions.


Špica International d.o.o.
Pot k sejmišču 33, 1000 Ljubljana
Slovenija, EU

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