Insecurity: If the new tool didn’t work reliably, they’d have to backtrack and retrain the team and risk sending incorrect or unprofessional invoices. In their world, even small mistakes can damage trust quickly.
After implementation: The rollout was smooth. They tested My Hours for a month, then rolled it out to the team. During the transition, they checked that employee time matched the old system and found the move from Google Sheets to My Hours seamless and painless.
"The freedom and flexibility to include any information I want in the reports is really helpful."
Courtney Siebert, Chief Operations Officer
.png)
ShowMe Therapy Services provides developmental and scholastic support through both clinic-based services for families and school-based services. Their team includes specialists such as speech-language pathologists, occupational therapists, physical therapists, and reading specialists.
Operationally, the organization runs three prongs of work and uses My Hours to manage time tracking, reporting, and invoicing across all of them.
Before My Hours, IDT did not use any structured time tracking tool. Leadership kept asking why projects turned out a certain way, and there were no clear answers without proper time data.
1.
Google Sheets didn’t scale as the team grew: As they grew rapidly (especially when moving from ~20 to 40+ employees), the system became too hard to manage consistently.
2.
User error created real risk: Time entries could be accidentally mis-edited or deleted, which created uncertainty and extra work and increased the risk of invoice discrepancies.
3.
Billing took too long: Their workflow included multiple sheets and “one sheet per project” style tracking. Monthly invoicing and payroll prep used to take an entire day per month.
1.
A cleaner structure for complex client needs: Their work requires breaking down projects and tasks in a specific way and different clients wanted different details included in reports and invoices. My Hours made it easy to configure the structure and find a setup that matched each scenario.
2.
Faster tracking with fewer mistakes (mobile-first): Instead of clunky Google Sheets, the team primarily uses the mobile app to track time quickly and accurately, reducing errors.
3.
From one full day to about 2 hours: The biggest operational win: invoicing + payroll prep dropped from a full day per month to around 2 hours.
4.
Better visibility and easy corrections: With a clear tracking history, they can review entries, analyze time patterns, and correct issues when needed, before sending anything externally.
5.
Support that removed friction: The Chief of Operations highlighted being “wildly impressed” with the My Hours support team for quick, helpful responses that made implementation smoother.
ShowMe Therapy Services found My Hours through Google search while looking for a solution that combined time tracking + invoicing for a contractor-style workflow.
They were also using Gusto, but its time tracking wasn’t sufficient for how they needed to structure work and produce detailed client-facing reporting so they chose My Hours.
Customization and flexibility to match their project/task breakdown and include the specific details each client wants in reports and invoices was the reason they chose My Hours.
"As a company you are very adaptive and responsive to our needs as a company."
Courtney Siebert, Chief Operations Officer
“Definitely. The freedom and flexibility to include any information I want in the reports is really helpful. Especially for businesses that have clients who know what they want. You can confidently say: ‘Yes, we can provide that exact report or invoice.‘"
Industry
Pediatric therapy services
Team Size
40+ people
Location
Missouri, United States
Plan
Pro
Best Features
- Customizable projects & tasks
- Detailed reports for billing
- Invoicing workflow
- Mobile time tracking
- Fast, helpful support
